Hosting Acceptable Use Policy

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This Hosting Acceptable Use Policy applies to cPanel hosting and related hosting services provided as North Dallas Hosting, a PageUP company. PageUP provides and bills for these services unless an applicable agreement or invoice states otherwise.

Customers are responsible for activity conducted through their accounts and for the content, applications, users, credentials, and systems they place on the service.

Unlawful and harmful activity

The service may not be used to create, host, transmit, distribute, facilitate, or promote:

• activity or material that violates applicable law or a valid legal order;
• sexually explicit or pornographic content, services, or distribution;
• fraud, scams, deceptive impersonation, phishing, credential theft, or identity abuse;
• malware, ransomware, viruses, exploit kits, malicious redirects, botnets, or other harmful code;
• threats, unlawful harassment, exploitation, or material intended to facilitate physical harm; or
• instructions, tools, or infrastructure primarily intended to compromise, evade, or damage systems or users.

Spam and messaging abuse

The service may not be used for:

• unsolicited bulk email or messages;
• purchased, harvested, fabricated, or improperly obtained contact lists;
• mail bombing, list washing, address verification for abusive campaigns, or similar activity;
• deceptive sender identities, misleading routing information, or unauthorized relay; or
• operating a service primarily designed to enable spam or evade anti-abuse controls.

Customers must follow applicable consent, identification, unsubscribe, and messaging requirements and must promptly address complaints, bounces, compromises, and blocklist events.

Security and network abuse

The service may not be used to:

• access or attempt to access an account, system, network, or data without authorization;
• scan, probe, intercept, exploit, disrupt, or test another system without documented permission;
• conduct or facilitate denial-of-service activity;
• bypass authentication, security, resource, suspension, or usage controls;
• conceal a compromise or knowingly leave a materially compromised site unaddressed; or
• interfere with the security, availability, or operation of PageUP, North Dallas Hosting, an upstream provider, or another customer.

Intellectual property and privacy

Customers may not use the service to infringe copyright, trademark, privacy, publicity, confidentiality, or other legal rights. PageUP may act on sufficiently supported notices and may request information needed to evaluate a complaint.

Resource and reputation abuse

Customers may not use shared hosting in a way that unreasonably consumes processor, memory, storage, database, email, network, or administrative resources; degrades service for others; or damages the reputation of a server, domain, IP address, network, PageUP, North Dallas Hosting, or an upstream provider.

Activities that cause or are reasonably likely to cause blocklisting, provider sanctions, widespread delivery failures, or repeated security incidents must be corrected promptly.

Account and software responsibility

Customers are responsible for maintaining secure credentials, current contact information, supported software, reasonable updates, backups appropriate to their needs, and lawful licenses for installed software and content. PageUP may provide maintenance or backup services under a separate agreement, but those services do not transfer responsibility beyond the agreed scope.

Investigation and enforcement

PageUP may investigate suspected violations and may request information or corrective action. Depending on severity, urgency, history, legal requirements, provider requirements, and risk to others, PageUP may:

• issue a warning or remediation request;
• isolate a site, account, process, message, file, or service;
• remove or disable access to harmful material;
• suspend or restrict service;
• preserve or disclose information when legally required; or
• terminate service under the applicable agreement.

PageUP may act immediately and without advance notice when reasonably necessary to protect systems, users, network reputation, service availability, or legal obligations. When practical and safe, PageUP may provide notice and an opportunity to correct a less urgent issue.

PageUP does not promise continuous monitoring of all hosted content or activity. Failure to act immediately in one instance does not waive the right to act later or in another instance.

Reporting abuse

Report suspected abuse associated with PageUP or North Dallas Hosting services to support@pageuppro.com. Include the affected domain or account, the nature of the concern, relevant dates and times, and supporting evidence that does not expose passwords or other unnecessary sensitive information.

Relationship to other agreements

This policy supplements applicable hosting, service, invoice, and client terms. If a separate written agreement imposes stricter requirements, the stricter requirement controls to the extent permitted by law.

Policy changes

PageUP may update this policy to address changes in services, security risks, provider requirements, or law. The effective date at the top identifies the current version.