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Network Operations Center
Providing 24x7 monitoring of this impressive network is
NetRail's Network Operations Center.
NetRail's NOC utilizes the latest standards-based network
monitoring and management tools including NetCool and OpenView
to proactively monitor and address all IP, switching, routing,
and DNS issues. Staffed with skilled NOC technicians, NetRail's
NOC provides quick, responsive and knowledgeable support
to their NSP partners.
Operational Support System
As the cornerstone, NetRail selected SAP for the task of
developing a complete, company-wide Operational Support
System (OSS). Unlike that of other providers, NetRail's
OSS is unique, designed from the ground up to be scaleable,
and without the worries of integration with legacy systems.
This gives NetRail a tremendous advantage in servicing its
partners. From provisioning, to monitoring, to billing,
NetRail's OSS provides an automated, streamlined approach
to the way the company does business.
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| Customer Support |
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Craig Smith, Manager- Customer Support
p: 888-NETRAIL x 224
f : 404-522-1939
e: rsurfield@netrail.net
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230 Peachtree Street,
Suite 1700
Atlanta, GA 30303
888-NETRAIL
(638-7245)
Fax: 404-522-1939
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